Priority 4 from the Adult Social Work PSP

UNCERTAINTY: How could communication between adult social workers and people using services be improved, especially with those people who have difficulty with communication (e.g. use of new media, better communication skills, working with other professionals such as speech and language therapists)? (JLA PSP Priority 4)
Overall ranking	4
JLA question ID	0074/4
Explanatory note	Not available for this PSP
Evidence	Evidence is available for communication with people with dementia and learning disabilities. See BJ Taylor, M Stevenson (2018) Communicating risk in dementia care: Survey of health and social care professionals, Health & social care in the Community
Health Research Classification System category	Generic Health Relevance

Extra information provided by this PSP
Original uncertainty examples	What language helps social workers convey respect and empathy for service users? Would communication analysis help social workers interact better with service users? ~ Could adult social work be more effective if social media such as skype was embraced and utilized to develop a range of communication methods with service users and other professionals? ~ How do social workers communicate effectively with local citizens? What written communication is shared and owned by local citizens, once assessments have been completed and decisions made about service provision?
Submitted by	Individual survey submissions categorised by Carer, Service User, Other, Group Member, Educator, Manager, Other, Frontline Practitioner, Student, Volunteer. For full details of the type of submitter for each individual question, please see the spreadsheet of data held on the JLA website.

Extra information provided by this PSP

Original uncertainty examples

What language helps social workers convey respect and empathy for service users? Would communication analysis help social workers interact better with service users? ~ Could adult social work be more effective if social media such as skype was embraced and utilized to develop a range of communication methods with service users and other professionals? ~ How do social workers communicate effectively with local citizens? What written communication is shared and owned by local citizens, once assessments have been completed and decisions made about service provision?

Submitted by

Individual survey submissions categorised by Carer, Service User, Other, Group Member, Educator, Manager, Other, Frontline Practitioner, Student, Volunteer. For full details of the type of submitter for each individual question, please see the spreadsheet of data held on the JLA website.

PSP information
PSP unique ID	0074
PSP name	Adult Social Work
Total number of uncertainties identified by this PSP.	61 (To see a full list of all uncertainties identified, please see the detailed spreadsheet held on the JLA website)
Date of priority setting workshop	20 July 2018